How should an organization approach the implementation of AI technology?

An organization should approach the implementation of AI technology by consulting stakeholders and potential users first. This is critical because understanding the needs, concerns, and expectations of those who will be affected by the AI system leads to better alignment of technology with organizational goals. Engaging these groups ensures that the chosen AI solutions address real challenges and enhance productivity in meaningful ways.

Involving stakeholders also facilitates buy-in from the wider organization, fostering a culture that embraces the new technology. Their insights can inform decisions about which AI solutions to pursue, how to integrate them effectively into existing workflows, and what training might be necessary to ensure successful adoption.

This approach contrasts sharply with investing in software without considering input, which might lead to deploying solutions that do not meet user needs or organizational objectives. Similarly, limiting training solely to technical staff would leave other critical users ill-prepared to utilize the technology effectively. Lastly, rushing to automate processes without thoughtful planning can create inefficiencies and resistance to change, ultimately hindering the success of the AI implementation.