What is the purpose of the specialized bots being developed by companies?

Specialized bots are designed with the purpose of focusing on specific tasks or functions within a single domain. By limiting their interactions to well-defined areas, these bots can provide more accurate, efficient, and relevant responses to user queries. This specialization allows companies to streamline processes, enhance service delivery, and improve customer satisfaction by ensuring that the bot is adept at handling inquiries pertinent to its designated field.

In contrast, although the ability to handle a wide variety of tasks may seem beneficial, generalized bots can often lead to less precise answers and a lack of depth in knowledge within any single domain. Similarly, confusing customers is not a design goal for any effective customer support tool. While generating creative content is an intriguing function of some AI applications, it is not the primary aim of the specialized bots that focus on domain-specific knowledge and tasks.